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MICROSOLUTIONS
Receivables Management

Receivables Management

Are your Receivables Management processes helping, or hurting DSO?

From complex data integration to AI-fueled cross-departmental collaboration, see the difference that automation across cash application, collections and dispute management can make in your workforce efficacy and DSO.

Drive efficient, automated outreach that drives enhanced results – on an accelerated timeline. Prioritize outreach actions, view customer insights, and predict/automate dispute close with AIOPS.D Receivables Management.

The AIOPS.D Advantage
Standard Practice

Cash Application-Provide Remittance Data

Common Challenges:
  1. Remittance information is supplied separate from the payment by the customer
  2. Remittance files remain fragmented over inbound formats and channels—everything from emails and PDFs to electronic data interchange (EDI) files and AP web portals

Cash Application-Apply payment to invoices; confirm clearing proposal; validate status

Common Challenges:
  1. Lack of required level of information to successfully apply payments to customer invoices; short payments, deductions, and multiple invoices paid at once make for an added level of complexity during the cash application process
  2. No customer facing portal for self-service invoice delivery, order access, or status

Collections-Prioritize Cases Based on Analytics

Common Challenges:
  1. Lack of data analytics to proactively prioritize, monitor and forecast collections

Collections-Conduct Customer Outreach and Status Confirmation

Common Challenges:
  1. Manual methods of collecting payments create slow, low-efficiency collections processes
  2. No visibility on promise to pay cases raised for the customer; inability to accurately capture collections information and history of customers

Dispute Management-Locate Dispute Identification and Create Prioritization

Common Challenges:
  1. Absence of centralized, real-time information makes dispute management challenging
  1. Automates customer remittance and payment matching
  2. Combines multiple data sources (including correspondence and customer portals) to intelligently apply and clear outstanding receivables
  1. Payment to customer invoice application, including complex variables, via ML-based, industry-specific, and configurable Clearing Proposal drivers
  2. Provides guided self-service channel for the customer
  1. ML Model generates worklist based on historical patterns and other trends
  1. Automate collections process with conversational AI driving auto-calling features; evaluation of collections strategy by providing prescriptive analytics
  2. Predictive progression of Promise to Pay and actionable forecast provision
  1. Automate predictive dispute case creation, including characteristics and probabilities of resolution actions

OVERVIEW
DESCRIPTION
The Receivables Management microsolution automates cash application, collections, and dispute management processes on an accelerated timeline, to prioritize outreach actions, receive automated customer insights, and validate data accuracy. The solution leverages ML, conversational AI, and algorithms with actionable forecasts to offer autonomous capabilities such as automated customer remittance and payment matching, automated dispute close, and a guided self-service channel for the customer to enable seamless operations and enhanced user experience.
STORIES FROM THE AI VAULT

CAPABILITIES

Automated Collections Process
Automated Customer Remittance
Dispute Management
Guided Self-Service Channel

MICROSERVICES
Receivables Management

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DESCRIPTION
The Receivables Management microsolution automates cash application, collections, and dispute management processes on an accelerated timeline, to prioritize outreach actions, receive automated customer insights, and validate data accuracy. The solution leverages ML, conversational AI, and algorithms with actionable forecasts to offer autonomous capabilities such as automated customer remittance and payment matching, automated dispute close, and a guided self-service channel for the customer to enable seamless operations and enhanced user experience.
STORIES FROM THE AI VAULT

PROCESS AREA
CAPABILITIES

Automated Collections Process
Automated Customer Remittance
Dispute Management
Guided Self-Service Channel

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