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MICROSOLUTIONS
Subscription Renewal

Subscription Renewal

Subscription Renewal – In the moment of decision, are your customer renewal quotes reflective, or rigid?

Customer retention begins with accurate, attribute-based quotes. Drive renewals with a strong dose of customer satisfaction.

Analyze current customer performance and automate ERP updates and communications with AIOPS.D Subscription Renewal.

The AIOPS.D Advantage
Standard Practice

Identify Subscriptions for
Renewal

Common Challenges:
  1. No clear view of subscriptions to take action on in ERP
  2. No way to prioritize list of subscriptions in dashboard
  3. Contract admins receive too many notifications for subscription renewals

Generate Quote

Common Challenges:
  1. Subscription renewals require manual analysis and configuration
  2. Increasing churn rates for customers due to lack of personalized subscription packages
  3. Time-intensive detailed manual analyses to inform renewal offers

Adjust Subscription

Common Challenges:
  1. Detailed manual analyses to inform renewal offer based on customer usage, industry trends, etc.
  2. Time-intensive re-assessments based on negotiations and customer feedback

Create New Subscription

Common Challenges:
  1. Communicating for extended periods of time due to lack of streamlined communications for customized subscription packages
  2. Manual process of creating new renewal subscription in ERP is time-consuming

Activate Subscription

Common Challenges:
  1. Communicating ERP and customer notification updates via non-integrated and manual sending of email
  1. Displays list of upcoming subscription renewals and generated Smart Quotes with clear status
  2. Prioritization of subscriptions based on factors such as days to expiration, contract value, product complexity, etc. to give contract admins a way to prioritize their upcoming renewals
  3. Receive consolidated notifications for upcoming renewals within a set timeframe
  1. Automatically determine which subscriptions are up for renewal and generate AI ML Smart Quote to recommend new and personalized subscription renewal plan
  2. Incorporate customer preference filters such as pricing, products, etc. into the ML Model to further expand Smart Quote confidence
  3. ML Model generated Smart Quote, including Contract Admin ability to review Smart Quote and accept or deny
  1. ML Model provides recommended Smart Quote offer based on Matrix Factorization which accounts for similar customer preferences
  2. Immediately generate updated subscription in Smart Quote based on negotiation details and customer feedback
  1. Contract admins edit Smart Quote and send directly to customers via email
  2. Receive customer approval through renewal offer and update product and subscription details in ERP automatically so that Contract Admins do not have to manually edit offers
  1. Automatically activate subscription in ERP and renew subscription for customers; customer receives automated confirmation of successful renewal

OVERVIEW
DESCRIPTION
The Subscription Renewal microsolution provides attribute-based Smart Quotes to simplify subscription models and drive renewals. The solution leverages ML models that create autonomous processes across subscription renewals, ERP updates, Smart Quote generation, and subscription activation. Subscription Renewals further enables contract admins to review, accept, or deny Smart Quotes as well as recommend personalized subscription plans for customers based on their preferences to increase customer retention and satisfaction.
STORIES FROM THE AI VAULT

CAPABILITIES

AI/ML Based Smart Quotes
Automated ERP Updates
Automated Subscription Renewals & Activations
Personalized Subscription Plans

MICROSERVICES
Subscription Renewal

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DESCRIPTION
The Subscription Renewal microsolution provides attribute-based Smart Quotes to simplify subscription models and drive renewals. The solution leverages ML models that create autonomous processes across subscription renewals, ERP updates, Smart Quote generation, and subscription activation. Subscription Renewals further enables contract admins to review, accept, or deny Smart Quotes as well as recommend personalized subscription plans for customers based on their preferences to increase customer retention and satisfaction.
STORIES FROM THE AI VAULT

PROCESS AREA
CAPABILITIES

AI/ML Based Smart Quotes
Automated ERP Updates
Automated Subscription Renewals & Activations
Personalized Subscription Plans

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